AI-first software company
AI that answers every customer, day or night, anywhere
Felo Global builds the AI products businesses actually run on — led by Felo Connect, our WhatsApp automation platform — plus the custom websites and web apps underneath them.
- Client rating
- 4.9/5
- Projects delivered
- 50+
- Clients worldwide
- Global
Client rating
Projects delivered
Clients worldwide
About us
We build software that keeps working after everyone logs off.
Felo Global started with a problem every growing business recognises: customers message at midnight, and nobody is there to answer. We built an AI agent to handle it — and then kept building, until the automation, the website, and the systems behind them all came from one team.
Today we are an AI-first product company. We ship a flagship WhatsApp automation platform used across retail, hospitality and healthcare, and we build custom web software for clients on four continents. Same engineers, same standards, whichever one you need.
AI at the core
Not a chatbot bolted onto a form. Language models, retrieval and tool-calling designed into the product from day one.
Built to be handed over
Documented, tested and deployed on infrastructure you own. No lock-in to us, ever.
One team, end to end
Strategy, design, engineering and support from the same small group of people who know your account.
Flagship product
Your best salesperson, on WhatsApp, every hour of the day.
Felo Connect answers questions, takes orders, books appointments and follows up — automatically, in your brand's voice, and it hands over to a human the moment a conversation needs one.
- Average first response
- < 2s
- Conversations fully automated
- 78%
- Coverage, no night shift
- 24/7
Average first response
Conversations fully automated
Coverage, no night shift
Hi! Is the navy jacket back in stock in medium?
It is — restocked this morning. Want me to reserve one for you?
Yes please 🙌
Reserved for 24 hours. Here's your checkout link — anything else I can help with?
24/7 AI replies
Trained on your catalogue, policies and FAQs so answers are accurate, not generic.
Orders & bookings
Guided flows that take an order or reserve a slot without leaving the chat thread.
Seamless human handoff
Escalates to your team with full context the instant intent or sentiment calls for it.
Broadcast campaigns
Segmented, compliant bulk messaging with delivery and read reporting.
CRM & systems sync
Two-way sync with your CRM, inventory or POS so the chat reflects live data.
Analytics that matter
Response times, deflection rate, revenue per conversation — not vanity metrics.
Built for how these teams actually work
Retail & e-commerce
Order status, returns and restock alerts.
Restaurants
Reservations, pre-orders and delivery updates.
Clinics
Appointment booking, reminders and triage.
Real estate
Lead qualification and viewing scheduling.
Services
The web work that carries the AI.
Automation only pays off when everything around it is solid. We build that too.
Custom websites
Fast, accessible marketing sites and content platforms — designed and built, not assembled from a template.
Web applications
Dashboards, portals and internal tools with real auth, real permissions and a real deployment story.
AI integration
Retrieval, agents and model orchestration wired into the software you already run.
Automation tools
The quiet jobs: syncing systems, cleaning data, generating reports, removing the manual step.
E-commerce
Storefronts, payments and fulfilment integrations tuned for conversion on mobile.
Support & scaling
Monitoring, iteration and on-call once you're live. The part most agencies leave out.
Why Felo
Small enough to care, built to operate globally.
The reasons clients stay with us after the first project ships.
- 12
- Countries served
- 50+
- Projects delivered
- 4 wks
- Typical first release
- 99.9%
- Platform uptime
AI expertise, not AI theatre
We have shipped production language-model systems since before it was a category. We know what they get wrong and design around it.
Fast, honest delivery
First working release in weeks, not quarters. Fixed scope, fixed price, and we tell you early if something won't work.
Own your stack
Deployed to your Cloudflare, your database, your domain. If you ever leave us, everything comes with you.
Selected work
Shipped, live, and earning.
A sample of recent products and platforms.
E-commerce + Felo Connect
Kandy Threads
38% lift in repeat orders
Booking platform
Harbour Clinic
1,900 appointments automated
Operations dashboard
Northwind Logistics
6 hrs/week of manual work removed
Restaurant automation
Saffron & Co.
Reservations up 2.4×
AI lead qualification
Meridian Realty
62% of leads pre-qualified
B2B portal + POS sync
Atlas Supply
Live inventory across 14 branches
Get in touch
Tell us what you're trying to automate.
Send a message and a real engineer replies within one business day — or open WhatsApp and talk to Felo Connect right now.
Remote-first · Serving clients across 12 countries